The Automatic Call Distribution (ACD) report displays
total traffic statistics on individual DMS MSL ACD groups for a given start and stop time.
The maximum time period for any one ACD group is 24 hours, i.e., 12:00:00 am - 11:59:59
pm.
The report below is displaying the TRAFFIC view.
Switch Expert allows you to create or modify the layout's view with definable; colors,
sorting, header and tool tip text.
Click image to enlarge